Patient satisfaction with nursing care quality and patient safety culture in the medical-surgical unit

Keywords: culture, patient, safety, satisfaction

Abstract

The objective of the study was to determine a significant relationship between patient safety culture as perceived by the nurses. The study was done in the medical-surgical units of a private hospital in Cebu City. The respondents were 131 regular nurses assigned in the medical surgical units and patients admitted in the medical-surgical units. Quota/purposive sampling technique was used. Research tools used were the Modified Hospital Survey on Patient Safety Culture developed by the Agency of Healthcare Research and Quality and the Modified Patient Satisfaction with Nursing Care Questionnaire developed by Laschinger, Hall, Pedersen & Almost. Results showed that majority (52.475%) of the regular nurses assigned in the medical-surgical units of a private hospital in Cebu City have positive assessments with regards to the perceptions, values, attitudes and patterns of behavior that determine the dedication to, manner and mastery of an institutions management of health and safety indicating a positive patient safety culture. 55% of the patient respondents rated the nursing care quality in medical-surgical units as “Excellent” or “Very Good” indicating a positive patient satisfaction rating. Spearman’s Rho revealed that there is no significant relationship between patient safety culture as perceived by nurses and patient satisfaction to nursing care quality. Mann-Whitney Test and Kruskall-Wallis Test for Difference revealed no significant difference in perception in patient safety culture based on the demographic profiles of nurses and no significant difference in patient satisfaction to nursing care quality based on the demographic profiles of the patients. Some dimensions of patient safety culture had less than 50% of the nurse respondents giving a positive assessment which indicated that these were areas needing of improvement. Continuous evaluation of patient safety in the hospital is needed to assess strengths and areas needing improvement. Continuous re-evaluation of policies is needed to ensure its effectiveness in the attainment of the patient safety culture of the organization.

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Published
2016-12-18
How to Cite
Pepito, J. A. T. (2016). Patient satisfaction with nursing care quality and patient safety culture in the medical-surgical unit. University of the Visayas - Journal of Research, 10(1), 39-48. Retrieved from http://uvjor.ph/index.php/uvjor/article/view/124